General Terms and Conditions

These terms and conditions apply to all orders placed through card-frontier.com and to all agreements between Card Frontier Collectibles and the customer.

1. About Card Frontier Collectibles

Card Frontier Collectibles is a Dutch webshop specializing in trading cards, collectibles, sealed products, singles, sports cards, accessories, figures, imports, and pre-orders.

Company name: Card Frontier Collectibles
Legal form: General Partnership
Trade name: Card Frontier Collectibles
Chamber of Commerce number: 42135848
RSIN: 869881334
VAT identification number: NL869881334B01
Website: card-frontier.com
Email: info@card-frontier.com

Our full and current company and contact details are listed on our Contact page and in our Privacy Policy.

2. Definitions

In these terms, the following definitions apply:

We / us / our: Card Frontier Collectibles.
Customer: any natural person or legal entity placing an order.
Consumer: a customer who is not acting for purposes relating to a profession, business or trade.
Business customer: a customer acting in the exercise of a profession, business or trade.
Products: trading card games, sports cards, singles, sealed products, graded cards, figures, accessories, imports, pre-orders and other collectibles.
Singles: individual cards, including raw cards, graded cards, promos, parallels, numbered cards, autographed cards and other individual cards.
Raw card: an ungraded card.
Graded card: a card encapsulated in a slab by a grading company, such as PSA, BGS, CGC, or similar.
Sealed product: an unopened product, such as booster boxes, booster packs, starter decks, cases, tins, premium collections, or similar products.
Pre-order: a product ordered in advance of its official release, before receipt by Card Frontier Collectibles, or before full availability with us.
Import product: a product from another region or market, such as Japan, Korea, China, America, or other countries/regions.

3. Applicability

These general terms and conditions apply to every offer, every order, every delivery, and every agreement through our webshop.

By placing an order, the customer declares to have read and understood these general terms and conditions, our Privacy Policy, our Return Policy, and our shipping information.

Deviations from these terms are only valid if confirmed in writing by Card Frontier Collectibles.

If a provision in these terms turns out to be invalid or unenforceable, the remaining provisions will remain in full force. The invalid provision will then be replaced by a valid provision that aligns as closely as possible with the purpose of the original provision.

4. Consumers and business customers

For consumers, statutory consumer rights apply, including the statutory right of withdrawal and statutory warranty.

If the customer is acting in the exercise of a profession, business, or trade, consumer law does not apply. Business customers do not have a statutory right of withdrawal, unless explicitly granted in writing by Card Frontier Collectibles.

In case of doubt, Card Frontier Collectibles may inquire whether the customer is acting as a consumer or a business customer. When an order is placed with business details, such as company name, VAT number, or business email address, we may assume it is a business order.

5. Age and Authority

By placing an order, the customer declares to be authorized to place the order and enter into the agreement.

If a minor places an order, permission must have been given by a parent or legal guardian. Card Frontier Collectibles may cancel an order if there is reasonable doubt about the customer's authority to place the order.

6. Offer and product information

We do our best to describe all products as clearly, completely, and accurately as possible.

For products, where relevant, we list among other things:

• product name;

• brand, game, sport or series;

• language or region, e.g., English, Japanese, Korean or Chinese;

• condition or state for singles;

• raw or graded status;

• grading company and certificate number if applicable;

• set name;

• card number;

• rarity;

• stock status;

• pre-order status;

• price;

• expected release or delivery date;

• particulars such as import, limited edition, parallel, serial numbered, autograph, or promo.

Images on the website are intended to provide a good impression of the product. For singles and graded cards, the displayed image, if available, is part of the product description.

Small color differences, reflections, light incidence, or deviations due to screen settings, photography, or lighting may occur and do not independently entitle the customer to compensation, discount, or cancellation, unless the product substantially deviates from the description.

7. Obvious errors and pricing errors

Obvious errors, typos, input errors, technical errors, stock errors, incorrect images, or obvious pricing errors are not binding for Card Frontier Collectibles.

If a product is accidentally offered at an incorrect price, with an incorrect discount, with incorrect stock status, or with incorrect product information, we may cancel or correct the order.

If the customer has already paid and we cancel the order due to an obvious error, the paid amount will be refunded.

An agreement is not concluded if the customer could reasonably have understood that there was an error, for example, with an unrealistically low price, incorrect discount, or incorrect product combination.

8. Order and formation of the agreement

An order is placed when the customer has completed the ordering process and the order has been received by our system.

Card Frontier Collectibles may refuse or cancel orders in cases of:

• suspected fraud;

• misuse of promotions, discounts, or discount codes;

• incorrect customer data;

• incorrect payment data;

• unusual ordering patterns;

• technical errors;

• stock errors;

• obvious pricing errors;

• suspected resale abuse;

• previous payment problems;

• previous return or claim abuse;

• behavior that may cause damage to Card Frontier Collectibles or other customers.

In case of cancellation by Card Frontier Collectibles, any amount already paid will be refunded, unless there is fraud, chargeback abuse, outstanding payment obligations, or other circumstances where offsetting is legally permitted.

9. Accounts and customer data

The customer is responsible for correctly entering name, address, postal code, city, country, email address, and other data necessary for ordering, payment, and delivery.

Card Frontier Collectibles is not liable for delay, loss, extra costs, or failed delivery due to incorrect or incomplete customer data.

Additional costs due to incorrect data, returns, resending, or address corrections may be charged to the customer.

We may restrict, block, or delete customer accounts in cases of abuse, fraud, threats, insults, spam, false claims, chargeback abuse, or other undesirable behavior.

10. Singles, raw cards and condition

For singles, the card's condition is stated as accurately as possible.

Examples of conditions include:

• Mint;

• Near Mint;

• Excellent;

• Light Played;

• Played;

• Poor;

• Damaged;

• Graded.

Condition assessment of raw cards remains partly subjective. We do our best to assess cards fairly, but minor differences in assessment may occur.

Raw cards are never guaranteed a specific grading score unless explicitly stated in writing. A raw card is not sold as a guaranteed PSA 10, BGS 10, CGC 10, or similar.

The customer is responsible for checking photos, description, language, set, card number, condition, and any visible features before placing the order.

For singles, we may record photos, videos, features, serial numbers, card numbers, and condition details to prevent fraud, mix-ups, or return abuse.

11. Graded cards

For graded cards, the card is sold based on the grading company, score, and certificate number as stated on the slab or product page.

Card Frontier Collectibles is not responsible for opinions, errors, re-evaluations, changes, database issues, or discrepancies from grading companies.

A graded card may contain light scratches, scuffs, or minor imperfections on the slab, unless explicitly stated otherwise. The grade refers to the card according to the relevant grading company and not necessarily to the condition of the slab.

The customer is responsible for checking photos, slab, certificate number, and product description before placing the order.

12. Sealed products

Sealed products are sold as unopened products, unless stated otherwise.

Card Frontier Collectibles does not guarantee specific content, pull rates, hit rates, chase cards, manga cards, serial cards, autographs, parallels, short prints, numbered cards, god packs, secret rares, alternate arts, or other rare cards, unless explicitly stated with the product.

For trading card products, the content is randomly determined by the manufacturer. Disappointment regarding pulls, value, content, market price, or expected yield does not entitle the customer to a refund, discount, or compensation.

Minor manufacturing imperfections on sealed products, such as slight seal variations, small dents, minor pressure marks, minimal wrap differences, or production marks, may occur and do not automatically constitute a defect, unless the product is substantially damaged or incorrectly delivered.

13. Imports and regions

Imported products may differ from European products. This includes language, packaging, barcode, set arrangement, card numbering, pull rates, promo cards, official distribution region, or release schedule.

The customer is responsible for checking language, region, version, and product description before placing the order.

If a product is clearly indicated as Japanese, Korean, Chinese, English, US import, Asia import, or another region, the customer cannot return or claim the product solely because it originates from that region.

For consumers, the statutory right of withdrawal remains applicable, unless a statutory exception applies.

14. Pre-orders

Pre-orders are products that are not yet physically in stock or have not yet been officially released.

For pre-orders, we will state an expected release or delivery date where possible. This date is indicative and may change due to suppliers, distributors, manufacturers, transport, customs, allocation, production problems, or other circumstances beyond our control.

For pre-orders, the expected release or delivery date stated on the product page applies as the deviating delivery time.

For pre-orders, payment is made directly upon ordering, unless stated otherwise.

If an order contains both available products and pre-order products, we may ship the order in one go once all products are available. If the customer desires partial shipment, additional shipping costs may apply.

If a pre-order cannot be delivered, or only partially, due to cancellation, allocation, or supplier shortage, Card Frontier Collectibles may cancel the order in whole or in part. The customer will then receive a refund for the undeliverable part.

For business customers, pre-orders are binding and non-cancellable, unless otherwise agreed in writing.

For consumers, statutory rights, including the right of withdrawal, remain applicable.

15. Prices, VAT and payment

All prices on the website are in Euros and include VAT, unless stated otherwise.

Any shipping costs, payment method surcharges, or other additional costs will be shown before completing the order.

We reserve the right to change prices, promotions, and availability. For already confirmed orders, the price agreed upon at the time of ordering applies, unless there is an obvious error.

Payment is made via the payment methods available during checkout, such as iDEAL, PayPal, credit card, Apple Pay, Google Pay, Shopify Payments, or other supported payment methods.

The order can only be processed after payment has been successfully received or authorized.

In case of chargeback, fraud report, or payment dispute, Card Frontier Collectibles may suspend delivery, block an account, and recover any damages, costs, or outstanding amounts to the extent legally permissible.

16. Promotions, discounts and discount codes

Discount codes, promotions, and offers are only valid within the specified period and while supplies last.

Discount codes cannot be applied retroactively to already placed orders, unless we agree to this in writing.

Card Frontier Collectibles may refuse, restrict, or cancel discount codes in case of abuse, technical errors, incorrect combinations, or use contrary to the promotion conditions.

Promotions are not automatically combinable with other promotions, pre-orders, sale products, bundles, or already discounted products, unless explicitly stated otherwise.

17. Shipping and delivery

We ship orders to the countries available during checkout.

The expected delivery time is stated on the shipping page, product page, or during checkout. Delivery times are indicative, unless a fixed delivery date has been expressly agreed upon.

Once an order has been shipped, the customer will receive a tracking link where possible.

For consumers, Card Frontier Collectibles remains responsible for delivery until the product has been received by the consumer or a third party designated by the consumer, unless the consumer chooses a carrier not offered by us.

For business customers, the risk transfers at the moment the order has been handed over by Card Frontier Collectibles to the carrier, unless otherwise agreed in writing.

If a package is returned due to incorrect address details, failure to collect, refusal at the door, or other circumstances attributable to the customer, additional shipping costs and administrative fees may be charged to the customer.

18. Loss, damage and carrier investigation

If a package arrives damaged or is missing, the customer must report this as soon as possible via info@card-frontier.com.

In such a case, the customer must keep and provide clear photos of:

• the outer packaging;

• the shipping label;

• inner packaging;

• damaged products;

• all accompanying materials.

The customer must cooperate with the carrier's investigation. Without sufficient information, photos, or cooperation, processing may be delayed or limited.

In case of visible transport damage, we advise the customer to report this directly to the delivery person or the collection point.

19. Right of withdrawal for consumers

For online purchases, consumers generally have a statutory cooling-off period of 14 days after receiving the order.

During this period, the consumer may revoke the agreement without stating a reason.

In the case of partial deliveries, the cooling-off period begins on the day the consumer received the last product from the order.

The consumer can revoke the agreement via the withdrawal button on our website, using the model withdrawal form, or by a clear statement via email to info@card-frontier.com.

After revocation, the consumer must return the product within 14 days.

We may withhold reimbursement until we have received the products or until the consumer has demonstrated that the products have been returned.

Refunds will be issued via the same payment method used by the customer, unless otherwise agreed.

20. Return Conditions and Diminished Value

Returns must be sent back in the same condition as the customer received the product.

The consumer may inspect and assess the product as would be possible in a physical store. If the consumer goes beyond what is necessary to determine the nature, characteristics, and functioning of the product, diminished value may be withheld.

For sealed products, they must be returned unopened, undamaged, and in their original state for a full refund.

For opened sealed products, the diminished value can be up to 100% if the product can no longer be sold as a sealed product due to opening, damage, missing contents, broken seal, or altered condition.

For singles, the card must be returned in the exact same condition as delivered. Damage, whitening, scratches, bends, stains, fingerprints, moisture, odors, sleeve damage, top loader damage, or transport damage incurred after delivery may lead to diminished value.

For graded cards, the slab, label, and card must be returned in the exact same condition. Scratches, cracks, chip damage, label damage, slab damage, or substitution may lead to diminished value or refusal of a full refund.

Returns may be inspected based on photos, videos, serial numbers, certificate numbers, product features, weight, packaging, and other identifying characteristics.

If the returned product does not match the product delivered, or is returned in a worse condition, we may refuse or reduce the refund to the extent permitted by law.

21. Return Costs and Return Risk

Return costs are at the customer's expense, unless the product was delivered incorrectly, defective, or damaged.

The customer is responsible for careful return packaging. Damage caused by insufficient return packaging may lead to diminished value.

We advise always sending returns with track & trace and appropriate insurance.

The risk of return shipment lies with the customer until the package is received by Card Frontier Collectibles, to the extent permitted by law.

22. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to products for which a legal exception is applicable.

If a product is excluded from withdrawal, we will clearly state this before purchase.

For trading cards, sealed products, singles, and collectibles, the statutory right of withdrawal for consumers generally applies, unless a legal exception is applicable. However, diminished value may be withheld if the customer goes beyond what is necessary to assess the product.

Business customers do not have a statutory right of withdrawal.

23. Damaged, Incorrect, or Incomplete Delivery

If a product is delivered damaged, incorrect, or incomplete, the customer must contact us as soon as possible via info@card-frontier.com.

Please include:

• order number;

• name;

• description of the problem;

• clear photos of the product, packaging, shipping box, and shipping label.

We will assess the report and seek an appropriate solution, such as replacement, repair, partial refund, or full refund.

The customer may not use, open, resell, or modify a damaged, incorrect, or incompletely delivered product before we have assessed the report.

24. Legal Warranty

For consumers, the legal warranty applies. This means that a product must meet what the consumer can reasonably expect from the product.

The legal warranty does not apply to damage caused by incorrect use, normal wear and tear, careless handling, moisture, heat, pressure, falls, kinks, opening of sealed products, damage after receipt, or other circumstances not attributable to Card Frontier Collectibles.

For singles, the condition is assessed based on the product description and photos at the time of sale.

For collectibles, trading cards, and sealed products, Card Frontier Collectibles does not guarantee an increase in value, market value, resale value, grading result, pull rates, or content that depends on chance.

For business customers, any additional warranty is excluded, unless otherwise agreed in writing.

25. Retention of Title

All delivered products remain the property of Card Frontier Collectibles until the order has been paid in full.

As long as ownership has not transferred, the customer may not resell, pledge, process, or otherwise encumber the product, unless otherwise agreed in writing.

26. Fraud, Abuse, and Security

Card Frontier Collectibles may refuse, suspend, or cancel orders, accounts, discounts, payment methods, or deliveries in cases of suspected fraud, abuse, identity theft, payment fraud, return fraud, chargeback abuse, bots, scraping, unusual order patterns, or other suspicious circumstances.

We may request additional information to verify an order, payment, address, or identity, to the extent that this is reasonable and necessary.

If the customer does not cooperate sufficiently with verification, we may cancel the order.

In cases of fraud or abuse, we may file a report and recover damages, investigation costs, shipping costs, collection costs, and other reasonable costs to the extent permitted by law.

27. Value Fluctuations and Collectibles

The value of trading cards, sports cards, sealed products, graded cards, and collectibles can fluctuate significantly.

Card Frontier Collectibles does not provide financial advice and makes no guarantees regarding future value, salability, return, grading value, or market development.

Price increases or decreases after purchase do not entitle the customer to cancellation, refund, compensation, or price adjustment.

28. Complaints

Complaints can be submitted via:

info@card-frontier.com

We aim to respond to complaints substantively within 14 days. If more time is needed, we will inform the customer.

A complaint does not suspend the customer's payment obligation, unless otherwise agreed in writing or legally required.

29. Liability

Card Frontier Collectibles is not liable for indirect damages, consequential damages, lost profits, lost savings, reputational damage, loss of value, value fluctuations of collectibles, disappointment regarding pulls, missed grading results, or damage due to resale, unless there is intent or conscious recklessness.

For consumers, liability is not excluded to the extent that this is not legally permitted.

For business customers, the liability of Card Frontier Collectibles is limited to the amount of the relevant order, excluding shipping costs, unless there is intent or conscious recklessness.

Any liability expires for business customers if the damage has not been reported in writing within 30 days of discovery.

30. Force Majeure

Card Frontier Collectibles is not liable for delays or shortcomings due to force majeure.

Force majeure includes, but is not limited to:

• transport problems;

• delays with suppliers or distributors;

• allocation;

• production problems;

• customs problems;

• strikes;

• disruptions at payment providers;

• disruptions at Shopify or other technical service providers;

• cyberattacks;

• fire;

• water damage;

• government measures;

• war;

• pandemics;

• natural disasters;

• other circumstances beyond our reasonable control.

In case of force majeure, we may suspend delivery or cancel the agreement in whole or in part. If we cancel, the customer will receive a refund for the undelivered part.

31. Intellectual Property

All texts, designs, logos, banners, images, product photos, corporate identity, code, and brand expressions of Card Frontier Collectibles may not be copied, distributed, modified, or commercially used without permission.

Brand names such as Pokémon, One Piece, Magic: The Gathering, Lorcana, Dragon Ball, Yu-Gi-Oh!, Topps, Panini, and other brands are the property of their respective rights holders.

Card Frontier Collectibles is not officially affiliated with these brands, manufacturers, publishers, or licensees, unless explicitly stated.

32. Reviews and Customer Content

When the customer provides a review, photo, message, or other content, the customer declares that this content is honest, lawful, and not misleading.

Card Frontier Collectibles may use customer content for customer service, quality control, dispute resolution, and fraud prevention.

We may refuse or remove reviews or customer content if it is unlawful, offensive, threatening, misleading, spam-like, privacy-sensitive, or in violation of our terms.

33. Privacy and Personal Data

We process personal data according to our Privacy Policy. This is available on our website.

Personal data is used, among other things, for processing orders, payments, shipping, customer service, administration, fraud prevention, and legal obligations.

For more information about what data we process, with whom we share data, and what rights customers have, please refer to our Privacy Policy.

34. Amendments

Card Frontier Collectibles may amend these general terms and conditions.

The version applicable at the time of ordering applies to that order.

We advise customers to check these terms regularly.

35. Applicable Law and Disputes

These terms and all agreements with Card Frontier Collectibles are governed by Dutch law.

Disputes are preferably resolved through mutual consultation.

If this is not possible, disputes may be submitted to the competent court in the Netherlands.

For consumers, they do not lose any rights they have based on mandatory consumer law.