Last updated: 18 September 2026
Here you'll find the main answers about ordering from Card Frontier Collectibles. For the full rules, please see our Terms and Conditions, Shipping Policy, Returns Policy, Privacy Policy and Cookie Policy.
Ordering
Are your products authentic?
Yes. We only sell products that we offer as authentic and source them through suppliers, distributors, partners and controlled purchasing channels. We inspect singles and graded collectibles as carefully as reasonably possible before listing them.
Can I order without an account?
Yes. You don't need an account to place an order. An account can still be useful for finding orders and managing return or cancellation requests.
Can I change or cancel my order?
Contact us as soon as possible at info@card-frontier.com. If your order has not yet been irreversibly processed, we'll try to make the change or cancellation. Your statutory consumer rights remain unaffected.
Why can CFC cancel an order?
This can happen, for example, because of insufficient stock, an obvious pricing or technical error, failed payment, suspected fraud, incorrect details, misuse of promotions, import restrictions or pre-order allocation. Any paid but cancelled part will be refunded, subject to any lawful set-off.
Products
Do the photos show the exact product I will receive?
For unique singles and graded cards, we use photos of the specific copy where possible. For stock products, a representative image may be used. Always check the title, language, set, region and description before ordering.
What does sealed mean?
Sealed means that the product is offered unopened. Factory seals, shrinkwrap and original packaging can be an important part of its collector value.
Do you guarantee pulls or hits?
No, unless we expressly guarantee specific contents. Random contents are determined by the manufacturer. A disappointing pull or market value is not in itself a defect.
Do you guarantee a grade for ungraded cards?
No. An ungraded card is not sold with a guaranteed future PSA, BGS or CGC score unless this is expressly stated in writing with the product.
Can a slab have light scratches?
Yes. The grade relates to the card according to the relevant grading company and does not automatically mean the slab is completely free from light production or handling marks, unless we expressly describe the slab condition otherwise.
Pre-orders
How do pre-orders work?
You reserve a product before its official release or before CFC has received the stock. We ship after the stock has arrived, been checked and processed.
Is the release date guaranteed?
No, unless a fixed date has expressly been agreed. Dates may change because of the manufacturer, distributor, transport, customs or allocation.
Is a pre-order always guaranteed?
We do our best to supply the quantities ordered, but allocation or supplier shortages can lead to delays, reductions or cancellation. A definitively unavailable part will be refunded.
Will a mixed order be held?
It may be. An order containing both in-stock products and pre-orders may be held until everything is available. If you'd like part of the order sooner, contact us; an extra partial shipment requested by you may involve additional shipping costs.
Shipping
Which countries do you ship to?
We ship from the Netherlands to the Netherlands and EU countries. The countries available in checkout determine current availability.
Do you ship outside the EU?
Not currently through the webshop. The countries available in checkout determine where we currently deliver.
How quickly do you process in-stock products?
Normally within 1 to 3 business days after successful payment or authorization. During releases, promotions, checks or particularly busy periods this may take longer.
Will I receive tracking?
Yes, if tracking is available for the chosen shipping method, you'll receive the tracking information after dispatch.
What if tracking says “delivered” but I received nothing?
Contact us as soon as possible. We can start an investigation with the carrier. Statutory rules on delivery and risk for consumers continue to apply.
Returns and withdrawal
Do I have a cooling-off period?
As a consumer, you generally have a 14-day cooling-off period after receipt for online purchases, unless a statutory exception applies.
How do I withdraw?
Send a clear statement within the period to info@card-frontier.com. You can also use the model withdrawal form in our Returns Policy or an online withdrawal function available on the webshop.
Who pays the return costs?
For a normal consumer withdrawal, the direct return costs are yours unless we state otherwise in advance. If a product was delivered incorrectly, damaged or non-conforming, the statutory rules apply.
Can I return an opened sealed product?
The statutory right of withdrawal does not automatically disappear because the item is a trading-card product. However, actual demonstrable diminished value may be deducted if a product has been handled beyond what is necessary to establish its nature and characteristics.
For collector products, breaking a factory seal or shrinkwrap can substantially reduce the value because the product can no longer be sold as sealed. We assess any diminished value case by case; it is not a fixed penalty.
Does statutory warranty end when I open a sealed product?
No. Opening packaging or a seal does not automatically remove statutory conformity rights for a defect already present at delivery. Damage caused after delivery through incorrect use, or not receiving a desired random pull, is not a defect for which CFC is responsible.
How do I return singles or slabs?
Use appropriate protection and return exactly the same copy. We may record photos, card numbers, serial numbers and certificate details to verify condition and identity.
Refunds
When will I receive my refund?
We refund within the statutory period. For a purchase of goods, we may wait until the product has been returned or you provide proof of return, whichever happens first.
Will the original shipping costs be refunded?
For a full valid consumer withdrawal, the cost of the cheapest standard outbound delivery option offered by us is refunded. A surcharge for a more expensive delivery method chosen by you does not have to be refunded. For a partial return, outbound shipping costs are not automatically refunded.
Damage, errors and checks
What should I do if my order is damaged or incorrect?
Email your order number, a short description and relevant photos as soon as possible to info@card-frontier.com. Keep the packaging and shipping label until the investigation has been completed.
Why do you record certificate or serial numbers?
For unique products, we may record product characteristics where necessary to prevent mix-ups, return fraud and unjustified claims. We only do this where needed and in accordance with our Privacy Policy.
Contact
How can I contact CFC?
Email us at info@card-frontier.com. Messages are generally handled on business days.
Do you have a physical store?
Card Frontier Collectibles is currently primarily a webshop. Collection or visits are only possible when confirmed in checkout or by us in writing.