FAQ

Last updated: August 21, 2026

Welcome to the FAQ section of Card Frontier Collectibles. Here you will find answers to frequently asked questions about ordering, pre-orders, shipping, returns, singles, sealed products, and contact information.

For the full legal terms and conditions, please refer to our Terms & Conditions, Shipping Policy, Returns Policy, Privacy Policy, and Cookie Policy.

Ordering

Are your products original?

Yes. Card Frontier Collectibles exclusively sells official TCG products, sealed products, singles, sports cards, accessories, figures, and collector items.

We source our products through reliable suppliers, distributors, partners, and/or verified procurement channels. For singles, graded cards, and collectibles, we meticulously inspect products before offering them.

Can I place an order without an account?

Yes, you can order as a guest.

An account is not mandatory but can be useful for quickly accessing orders, data, and order history.

Can I change or cancel my order?

Please contact us as soon as possible at info@card-frontier.com.

If your order has not yet been processed, packed, or shipped, we will try to implement the change or cancellation. We cannot guarantee this.

If the order has already been processed or shipped, you can use the return process for eligible products.

Why might my order be cancelled?

In exceptional cases, we may cancel an order, for example, due to:

  • stock errors;

  • obvious pricing errors;

  • technical errors;

  • payment issues;

  • suspected fraud;

  • misuse of discount codes;

  • incorrect customer data;

  • supplier shortages;

  • pre-order allocation.

If we cancel an order and you have already paid, you will receive a refund for the cancelled portion.

Can I combine multiple orders?

Please contact us as soon as possible at info@card-frontier.com.

If the orders have not yet been processed or shipped, we can see if combining is possible. We cannot guarantee this. Any shipping costs will be assessed per situation.

Products

Are photos always an exact representation of the product I will receive?

For unique singles, more expensive cards, graded cards, and specific collector items, we try to use actual product photos as much as possible.

For sealed products, accessories, or stock items, a representative image may be used.

The product description is always leading. Therefore, please carefully check the title, language, region, set, condition, product type, and description before ordering.

What does 'sealed' mean?

Sealed means the product is sold unopened, for example, a booster box, booster pack, starter deck, case, tin, or premium collection.

The original seal, shrinkwrap, box seal, and packaging are important for collector value.

Do you guarantee pulls or hits from sealed products?

No. The contents of trading card products are randomly determined by the manufacturer.

We do not guarantee specific pulls, hit rates, manga cards, chase cards, serial cards, autographs, parallels, god packs, alternate arts, or other rare cards, unless explicitly stated with the product.

Disappointment regarding pulls or content is not a defect.

Do you sell imports?

Yes, we may offer imported products, such as Japanese, Korean, Chinese, English, US imports, or from other regions.

Always carefully check the product page. The language, region, and version of the product are listed there as far as known.

A product clearly designated as import or a specific language/region cannot be claimed as incorrectly delivered because it originates from that region.

Pre-orders

How do pre-orders work?

With a pre-order, you reserve a product before it is officially available or before we have received the stock.

We ship pre-orders as soon as the stock has been received, inspected, and processed by us.

Is a pre-order guaranteed?

We do our best to manage pre-orders as accurately as possible, but a pre-order depends on delivery by suppliers, distributors, manufacturers, and transport.

In exceptional cases, a product may be delayed, cancelled, or partially delivered due to allocation or supplier shortage.

If this affects your order, we will contact you.

When will my pre-order be shipped?

Pre-orders are shipped as soon as the official stock has arrived and been processed by us.

The indicated release or delivery date is an expectation and may change due to publisher, manufacturer, distributor, transport, customs, or allocation.

Will my entire order be held if it contains a pre-order item?

Yes, if you order in-stock products along with pre-order products, the entire order may be held until everything is available.

Do you want to receive in-stock products sooner? Preferably place a separate order.

Do you still want to request partial shipment after your order? Please contact us. Additional shipping costs may apply.

Can I cancel a pre-order?

Consumers can contact us at info@card-frontier.com to cancel a pre-order before shipment, unless a legal exception or specific condition is clearly stated with the product.

For business customers, pre-orders are binding and non-cancellable, unless otherwise agreed in writing.

Shipping

Which countries do you ship to?

We ship from the Netherlands to the Netherlands and, where available, to other countries within the European Union.

Available shipping countries, shipping methods, and rates are shown during checkout.

How quickly will my order be shipped?

In-stock products are typically processed within 1 to 3 business days after successful payment receipt.

During releases, busy periods, holidays, promotions, or stock checks, processing may take longer.

What are the delivery times after shipping?

Indicative delivery times after shipping:

  • Netherlands: typically 1 to 3 business days;

  • Belgium and Germany: typically 2 to 5 business days;

  • other EU countries: typically 3 to 10 business days.

These delivery times are indicative and may vary due to carriers, holidays, busy periods, sorting errors, weather conditions, or other circumstances beyond our control.

Will I receive a track & trace?

Yes, once your order has been shipped, you will receive a track & trace link via email where possible.

It may take a few hours for tracking to become active or updated with the carrier.

How will my order be packaged?

We package orders carefully and appropriately for the type of product.

Singles, sealed products, graded cards, and collectibles are shipped with protection using suitable packaging materials where possible.

The exact packaging may vary depending on the product, size, value, and shipping method.

What if my package is tracked as delivered but I haven't received anything?

Please contact us as soon as possible at info@card-frontier.com.

We can then initiate an investigation with the carrier. You must reasonably cooperate with this investigation and provide any requested information.

What happens if I enter an incorrect address?

You are responsible for correctly entering your shipping details.

If a package is returned due to an incorrect address, incomplete details, refusal, or failure to collect in time, additional shipping costs, return costs, and reasonable administrative fees may be charged to the extent permitted by law.

Returns

Can I return my order?

Consumers usually have a 14-day cooling-off period after receiving their order for online purchases.

You can notify us of your return or withdrawal via info@card-frontier.com or using the withdrawal function on our website.

Products must be returned complete and, as far as reasonably possible, in their original condition.

Who pays for return shipping?

When exercising the legal right of withdrawal, the direct return costs are borne by the customer, unless the product was delivered incorrectly, damaged, or defective due to our fault.

We recommend always packaging returns well, with track & trace, and insured for higher value items.

Can I return opened sealed products?

Consumers usually have a legal right of withdrawal, but opened sealed products can significantly decrease in value.

For a full refund, a sealed product must be returned unopened, undamaged, complete, and in its original condition.

For opened sealed products, a reduction in value may be withheld. This reduction in value can be up to 100% if the product, due to opening, broken seal, damage, missing contents, or altered state, is no longer marketable as a sealed collector item.

Can I return a product because the pulls are disappointing?

No. Disappointment regarding pulls, hit rates, market value, chase cards, manga cards, autographs, parallels, serial cards, or other random content is not a defect.

Trading card products have random contents determined by the manufacturer.

What if my return arrives damaged?

The customer is responsible for careful return packaging.

Damage caused by insufficient return packaging may lead to a reduction in value.

For singles and graded cards, always use appropriate protection, such as sleeves, toploaders, card savers, team bags, cardboard protection, and sturdy outer packaging.

Singles & condition

What condition are singles in?

The condition of singles is stated as clearly as possible on the product page.

Examples of conditions include:

  • Mint;

  • Near Mint;

  • Excellent;

  • Light Played;

  • Played;

  • Poor;

  • Damaged;

  • Graded.

Always check the product description and photos before ordering.

Are raw cards guaranteed a specific grade?

No. Raw cards are not guaranteed a specific grading score unless explicitly stated in writing with the product.

A raw card is therefore not sold as a guaranteed PSA 10, BGS 10, CGC 10, or similar.

Can the condition of a card be subjective?

Yes. Condition assessment of raw cards remains partly subjective.

We do our best to assess cards fairly and carefully, but small differences in assessment can occur.

If in doubt, we recommend carefully reviewing the photos and contacting us in advance.

How should I return singles?

Singles must be returned in the exact same condition as they were delivered.

Always use appropriate protection, such as a sleeve, toploader or card saver, team bag, cardboard protection, and sturdy outer packaging.

Damage such as whitening, scratches, bends, stains, moisture, damaged corners, or surface damage can lead to a reduction in value.

Graded cards

What does 'graded' mean?

A graded card is a card that has been evaluated and encapsulated in a slab by a grading company, such as PSA, BGS, CGC, or similar.

The grade, grading company, and certificate number are listed on the product page where possible or visible in the photo.

Do you guarantee that a graded card will receive the same grade again?

No. We are not responsible for re-evaluations, opinions, errors, database changes, or changes by grading companies.

A graded card is sold based on the slab, grade, and certificate data at the time of sale.

Can a slab have minor scratches?

Yes, a slab may have minor scratches, scuffs, or small signs of use, unless otherwise stated.

The grade refers to the card according to the grading company and not automatically to the condition of the slab.

Damage or incorrect delivery

What should I do if my order arrives damaged?

Please contact us as soon as possible at info@card-frontier.com.

Please include:

  • your order number;

  • photos of the outer packaging;

  • photos of the shipping label;

  • photos of the inner packaging;

  • photos of the damaged product;

  • a brief description of the problem.

Do not discard the packaging and protective materials before the report has been processed.

What should I do if I received the wrong product?

Please contact us as soon as possible at info@card-frontier.com with your order number and clear photos.

Do not use, open, sell, or alter the product before we have reviewed the report.

If the error is ours, we will find an appropriate solution.

Payment

What payment methods do you accept?

The available payment methods are shown during checkout.

Depending on Shopify and the configured payment providers, these may include iDEAL, PayPal, credit card, Apple Pay, Google Pay, or other supported payment methods.

When will my order be processed?

An order is processed after payment has been successfully received or authorized.

In case of payment issues, chargebacks, fraud reports, or checks by the payment provider, processing may be delayed or cancelled.

Contact

How can I reach you?

You can reach us via:

info@card-frontier.com

We try to respond to messages as quickly as possible, usually within 1 to 2 business days.

During busy periods, releases, holidays, or promotions, a response may take longer.

Do you have a physical store?

Currently, Card Frontier Collectibles is primarily a webshop.

If pickup or visits by appointment become available, we will clearly state this on our website or during checkout.