Last updated: August 21, 2026
This shipping policy applies to orders placed through card-frontier.com.
1. Company Information
This webshop is operated by Card Frontier Collectibles.
Company name: Card Frontier Collectibles
Legal form: General partnership
Chamber of Commerce number: 42135848
VAT identification number: NL869881334B01
Registered address: Roordastraat 82, 2035 SH Haarlem, Netherlands
Email: info@card-frontier.com
Website: card-frontier.com
2. Where do we ship to?
We ship orders within the Netherlands and, where available, to other countries within the European Union.
Available shipping countries, shipping methods, and shipping costs will be shown during checkout.
If a country, region, or shipping method is not available during checkout, we cannot ship there at that time.
We reserve the right to refuse certain countries, regions, addresses, P.O. box addresses, pickup points, or shipping methods if delivery is unreliable, unsafe, or not reasonably feasible.
3. Processing time
Orders for in-stock products are normally processed within 1 to 3 business days after successful payment receipt.
During busy periods, releases, holidays, promotions, inventory checks, or unexpected circumstances, processing may take longer.
An order will only be shipped once all products in the order are available, unless we agree otherwise in writing with the customer.
If an order contains products with different availability dates, such as in-stock products and pre-orders, we may hold the entire order until the last product is available.
Would you like to receive available products earlier than pre-order products? Please contact us. Additional shipping costs may apply.
4. Pre-orders
Pre-order products are shipped after the official stock has been received and processed by us.
The expected release date or delivery period is stated with the product, if known. This date is indicative and may change due to suppliers, distributors, manufacturers, publishers, transport, customs, allocation, or other circumstances beyond our control.
For pre-orders, the expected release or delivery date stated on the product page applies as the deviating delivery time.
If a pre-order is significantly delayed, we will inform the customer as soon as reasonably possible.
If a pre-order cannot be delivered, or only partially delivered, due to cancellation, allocation, supplier shortage, or other circumstances beyond our control, we may cancel the order in whole or in part. The customer will then receive a refund for the undeliverable portion.
For consumers, statutory rights remain applicable.
For business customers, pre-orders are binding and non-cancellable, unless otherwise agreed in writing.
5. Delivery times after dispatch
Indicative delivery times after handover to the carrier:
Netherlands: usually 1 to 3 business days;
Belgium and Germany: usually 2 to 5 business days;
other EU countries: usually 3 to 10 business days.
These delivery times are indicative and not guaranteed delivery dates, unless expressly agreed otherwise in writing.
The exact delivery time may vary due to carrier congestion, holidays, weather conditions, strikes, incorrect address details, sorting errors, customs procedures outside the EU, or other circumstances beyond our control.
If no specific delivery time has been agreed upon, we will deliver within the statutory period of 30 days at the latest, unless the customer has clearly agreed in advance to a different delivery time, for example for a pre-order.
6. Shipping costs
Shipping costs are clearly displayed during checkout before the customer places the order.
Any free shipping thresholds, promotions, or discounts apply only to the countries, regions, order values, and shipping methods offered in the checkout or promotional terms.
If a partial cancellation, return, or change to the order means that the conditions for free shipping or discount are no longer met, shipping costs or discounts may be recalculated to the extent permitted by law.
7. Shipping methods and carriers
We ship via the carriers and shipping methods available during checkout.
Card Frontier Collectibles may use an equivalent or better shipping method when necessary or more practical.
For shipments of higher value, we may apply additional security measures, such as track & trace, signature on receipt, insurance, customized packaging, or shipment to a pickup point.
We may temporarily hold an order for additional verification in cases of high order value, a deviating delivery address, suspicious order, payment verification, or possible fraud.
8. Track & trace
Once your order has been dispatched, you will receive a shipping confirmation with track & trace information, if available.
It may take several hours for tracking data to become visible or updated by the carrier.
The customer is responsible for monitoring the tracking information and picking up a package in time when it is delivered to a pickup point.
9. Packaging
We carefully package products in a manner appropriate to the product type.
Trading cards, singles, sealed products, graded cards, and collectibles are shipped with appropriate protective packaging materials where possible.
The exact packaging may vary by product, size, value, and shipping method.
Packaging material may show signs of transport without the product itself being damaged.
10. Risk of shipping for consumers
For orders placed by consumers, we are responsible for delivery until the package is delivered to the consumer, or to a third party designated by the consumer.
If the consumer chooses a carrier not offered by us, the risk may transfer from the moment we hand over the package to that carrier.
If tracking indicates that a package has been delivered but the customer has not received it, the customer must contact us as soon as possible. We can then initiate an investigation with the carrier.
The customer must reasonably cooperate with this investigation.
11. Risk of shipping for business customers
For business customers, the risk transfers at the moment the order is handed over by Card Frontier Collectibles to the carrier, unless otherwise agreed in writing.
Business customers are responsible for taking out additional transport insurance if they wish, unless otherwise agreed in writing.
12. Accuracy of address details
The customer is responsible for correctly entering all shipping details, including:
name;
street and house number;
any addition;
postal code;
city;
country;
email address;
phone number if required by the carrier;
pickup point details if applicable.
Card Frontier Collectibles is not liable for delays, loss, return shipments, or additional costs due to incorrect, incomplete, or outdated address details entered by the customer.
If a package is returned due to an incorrect address, refusal, not picking it up on time, or incomplete details, additional shipping costs, return costs, and reasonable administration costs may be charged to the customer to the extent permitted by law.
13. Unclaimed or refused packages
If a package is at a pickup point, the customer is responsible for picking up the package on time.
If a package is not picked up, is refused, or returns to Card Frontier Collectibles, we will contact the customer.
Reshipping is possible after any additional shipping costs, return costs, and reasonable administration costs have been paid, to the extent permitted by law.
For consumers, the statutory right of withdrawal remains applicable, but costs arising from incorrect data, refusal, or failure to pick up may be offset to the extent permitted by law.
14. Damaged shipment
Has your package arrived damaged? Please contact us as soon as possible via:
Please include:
order number;
name;
clear photos of the outer packaging;
clear photos of the shipping label;
clear photos of the inner packaging;
clear photos of the damaged product;
description of the damage.
Do not discard the packaging, box, protective materials, and shipping label until the report has been processed. The carrier may need this information for investigation.
Do not use, open, sell, or modify a damaged product before we have assessed the report.
If the problem falls under our responsibility, we will provide an appropriate solution, such as replacement, repair, partial refund, or full refund.
15. Missing or incomplete shipment
Is a product missing or does the order seem incomplete? Please contact us as soon as possible via:
Please include:
order number;
name;
which product is missing;
photos of the complete contents;
photos of the inner packaging;
photos of the outer packaging;
photos of the shipping label.
We will check the order, packaging, stock, shipping details, and any internal records.
In case of suspected loss, incorrect delivery, fraud, or abuse, we may initiate an investigation before offering a solution.
16. Loss or delay with carrier
If a package appears delayed or does not arrive, we ask the customer to first check the tracking information.
Contact us if tracking information does not change for an extended period or if the carrier indicates that the package may be lost.
We can then initiate an investigation with the carrier.
The customer must reasonably cooperate with this investigation and provide requested information.
For consumers, statutory rights remain applicable.
For business customers, Card Frontier Collectibles is not liable for delay, loss, or damage after handover to the carrier, unless otherwise agreed in writing or in cases of intent or deliberate recklessness.
17. Partial deliveries
Card Frontier Collectibles may ship an order in multiple parts when this is necessary or more practical.
If we choose partial delivery ourselves, we will not charge extra shipping costs for this, unless otherwise agreed in advance.
If the customer requests partial shipment themselves, for example, because an order contains both in-stock products and pre-orders, additional shipping costs may apply.
18. International shipping within and outside the EU
We ship standard within the Netherlands and, where available, to countries within the European Union.
If shipping outside the European Union is made available, import duties, taxes, customs fees, clearance costs, or other charges may apply.
These costs are for the customer's account, unless expressly stated otherwise during checkout.
The customer is responsible for checking local import rules, restrictions, and taxes.
Card Frontier Collectibles is not liable for delay, additional costs, refusal, or confiscation by customs or local authorities when this is beyond our control.
19. Pickup
If pickup is available, it will be clearly stated during checkout or on the website.
Pickup is only possible after confirmation from Card Frontier Collectibles.
The customer must be able to show the order number and, if necessary, identification upon pickup.
Card Frontier Collectibles may refuse handover if there is reasonable doubt about the identity of the person picking up or the order.
20. Force majeure
Card Frontier Collectibles is not liable for delay or failure due to circumstances beyond our reasonable control.
Force majeure includes, but is not limited to:
delay with carriers;
sorting errors;
strikes;
extreme busyness;
weather conditions;
holidays;
transport problems;
customs problems;
supplier shortages;
allocation;
technical malfunctions;
malfunctions at Shopify, payment providers, or shipping platforms;
cyberattacks;
fire;
water damage;
government measures;
war;
pandemics;
natural disasters.
In case of force majeure, we may suspend delivery or cancel the agreement in whole or in part. In case of cancellation, the customer will receive a refund for the undelivered portion.
21. Shipping questions
For shipping questions, please contact us via: