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Shipping

Last updated: 18 September 2026

This Shipping Policy applies to orders placed through card-frontier.com and supplements our Terms and Conditions. Mandatory consumer rights always remain applicable.

1. Who ships your order?

Card Frontier Collectibles VOF
Tappersweg 59, 2031 ET Haarlem, Netherlands
Chamber of Commerce: 42135848
VAT ID: NL869881334B01
Email: info@card-frontier.com

2. Shipping destinations

We ship from the Netherlands to the Netherlands and European Union member states that are available in checkout. The countries and regions you can actually select during checkout determine where we currently deliver.

If a country or region is not available in checkout, we cannot deliver there at that time. We may adjust destinations, carriers and shipping methods where delivery is not reliable, safe or reasonably feasible.

3. Processing of in-stock products

In-stock products are normally processed within 1 to 3 business days after payment has been received or authorised. This is a target processing time, not a guaranteed dispatch date.

Processing may take longer during releases, promotions, public holidays, high order volumes, stock checks, payment checks or other special circumstances.

4. Orders with different availability dates

If one order contains both immediately available products and pre-orders or products with a later availability date, we may hold the entire order until everything is available. If you want part of the order earlier, contact us. Additional shipping charges may apply to an extra partial shipment requested by the customer.

5. Pre-orders

Pre-orders are shipped after the stock has been received, checked and processed by us. Release or delivery dates shown on product pages are estimates unless a fixed date has expressly been agreed.

Dates may change because of manufacturers, publishers, distributors, transport, production issues, allocation or other circumstances outside our reasonable control. If allocation, supplier shortage or cancellation prevents delivery, we may cancel the unavailable part and refund it. All statutory consumer rights remain applicable.

6. Delivery time after dispatch

Delivery times shown in checkout, order confirmation or tracking are indicative unless expressly agreed otherwise. Actual delivery time depends on factors such as destination, carrier, shipping method, local delivery, weather and workload.

If no specific delivery period has been agreed for a consumer order, statutory rules on timely delivery continue to apply.

7. Shipping costs

The applicable shipping costs are shown before the order is completed in checkout. Free-shipping thresholds and promotions apply only under their stated conditions.

If a customer-requested change, partial cancellation or return means a promotion condition is no longer met, we may recalculate the benefit to the extent permitted by law.

8. VAT, import duties and customs charges

Our currently active shipping markets include the Netherlands and the European Union. Prices are displayed including applicable VAT where legally required; Shopify calculates the tax treatment of the order and shipping based on the applicable destination and tax rules.

Deliveries outside the European Union are currently not offered through our webshop. The countries available in checkout determine where we currently deliver.

9. Shipping methods, tracking and security

We use the carriers and shipping methods offered in checkout. We may use an equivalent or better method when operationally necessary and the customer is not materially disadvantaged.

Where tracking is available, the customer receives tracking information after dispatch. For higher-value or higher-risk orders, we may apply additional safeguards such as track & trace, signature on delivery, insurance, additional protective packaging, identity or payment checks, or delivery to a pickup point.

10. Packaging

Trading cards, singles, graded cards, sealed products and collectibles are protected in packaging appropriate to their type, size and value. Damage solely to transport packaging does not automatically mean the product itself is damaged or non-conforming.

11. Shipping risk

For consumers, shipping risk remains with Card Frontier Collectibles until the consumer, or a designated third party other than the carrier, receives the goods, subject to statutory exceptions.

For business customers, to the extent permitted by law and unless agreed otherwise in writing, risk passes when the shipment is handed to the carrier.

12. Address details, non-collection and refusal

The customer is responsible for correct and complete delivery details. Actual additional costs caused by incorrect or incomplete information, a refused shipment or a package not collected in time may be charged to the extent permitted by law.

For consumers, failure to collect or refusal of a package does not automatically constitute a valid withdrawal statement. Always contact us clearly if you wish to withdraw.

13. Damage, missing contents or incorrect delivery

Report visible damage, missing contents or an incorrect delivery as soon as possible via info@card-frontier.com. A request for prompt reporting does not limit mandatory consumer rights.

Keep the outer packaging, inner packaging and shipping label until the matter is resolved. We may ask for your order number and clear photos needed to assess the situation.

14. Loss or prolonged delay

If tracking does not change for an extended period or a parcel appears to be lost, we may open an investigation with the carrier. The customer must reasonably cooperate. Statutory delivery rights for consumers remain fully applicable.

15. Partial deliveries and pickup

We may ship an order in multiple parts when necessary or practical. If we choose to split the shipment ourselves, we do not charge extra shipping costs. Pickup is only available where confirmed in checkout or by us in writing.

16. Force majeure

We are not liable for delay or failure to perform to the extent caused by circumstances outside our reasonable control, such as outages, cyber incidents, fire, water damage, strikes, transport problems, extreme weather, production or supplier shortages, allocation, government measures, war or natural disasters.

In the event of prolonged force majeure, we may suspend delivery or cancel the part that remains impossible to perform. Amounts paid for definitively undelivered products will be refunded.