Last updated: 18 September 2026
This returns and refunds policy applies to orders placed through card-frontier.com. Mandatory consumer rights always take precedence where a provision would conflict with them.
1. Company details
Card Frontier Collectibles VOF
Tappersweg 59, 2031 ET Haarlem, Netherlands
Chamber of Commerce: 42135848
VAT ID: NL869881334B01
Email: info@card-frontier.com
2. Statutory right of withdrawal for consumers
A consumer generally has the right to withdraw from an online purchase within 14 days without giving a reason, unless a statutory exception applies.
The period starts on the day after the consumer, or a designated third party other than the carrier, receives the product. Where one order is delivered in several parts, the period generally starts after receipt of the final part.
3. Business customers
Business customers do not have a statutory right of withdrawal. A B2B return is only possible with prior written approval from Card Frontier Collectibles. We may impose reasonable conditions, including reimbursement of shipping, handling, repair or diminished-value costs, to the extent permitted by law.
4. How to withdraw
Within the withdrawal period, you may send an unambiguous statement to info@card-frontier.com. Please preferably include your name, order number, email address and the products you wish to withdraw.
You may also use the model withdrawal form at the end of this policy or any online withdrawal function offered on our webshop. Use of the model form is not mandatory.
5. Cancellation before dispatch
If you want to cancel before dispatch, contact us as soon as possible. We will try to process the request while the order has not yet been irreversibly processed, but operationally this cannot always be guaranteed. Statutory consumer withdrawal rights remain applicable.
6. Return deadline
After a valid withdrawal notice, the consumer must return the goods without undue delay and no later than 14 days.
Return address:
Card Frontier Collectibles VOF
Tappersweg 59
2031 ET Haarlem
Netherlands
Include enough information to link the return to the correct order.
7. Return costs
For a normal withdrawal, the direct return costs are borne by the consumer unless we expressly stated otherwise in advance. If a product was delivered incorrectly, damaged or non-conforming due to our responsibility, the statutory rules apply and we bear the costs that the law places on us.
For valuable cards, slabs and sealed products, we recommend a trackable and appropriately insured shipping method.
8. Careful return packaging
The customer must package a return so that reasonably foreseeable transport damage is prevented. For singles and graded cards, use suitable protection such as a sleeve, toploader or card saver, team bag, cardboard protection and sturdy outer packaging.
Damage demonstrably caused by insufficient or unsuitable return packaging may be charged to the customer to the extent permitted by law.
9. Product inspection and diminished value
A consumer may inspect a product only to the extent necessary to establish its nature, characteristics and functioning, comparable to what would reasonably be possible in a physical shop.
The consumer is only liable for actual diminished value caused by handling beyond what is necessary for that purpose. We assess diminished value case by case based on the condition at dispatch, return condition, product photos, packaging, marketability and other objective characteristics.
Diminished value is not a fixed penalty and is not applied automatically.
10. Sealed trading-card products and collectibles
For booster boxes, booster packs, cases, tins, starter decks, premium collections and other sealed collector items, factory seals, shrinkwrap, box seals and original packaging are an essential part of the collector and resale value.
For a full refund after withdrawal, a sealed product should therefore, as far as reasonably possible, be returned unopened, complete and in the same marketable condition.
Breaking a factory seal or opening random trading-card contents to check pulls, hit rates or market value will generally go beyond what is necessary to establish the nature and characteristics of the product. This can result in substantial, objectively demonstrable diminished value where the product can no longer be sold as a sealed collector item. The amount is assessed case by case and is not a predetermined penalty.
Disappointment regarding pulls, hit rates, chase cards, manga cards, autographs, parallels, serial cards or market value is not in itself a defect.
11. Singles
A single must be the same card as supplied and returned in the same condition, except for inspection that was reasonably necessary for the consumer.
To prevent swaps and return fraud, we may record photos, videos, card numbers, serial numbers, print characteristics, condition characteristics and packaging information before dispatch.
Whitening, scratches, dents, bends, stains, damaged corners or edges, moisture, dirt, odours or other deterioration demonstrably arising after delivery may lead to diminished value.
12. Graded cards
For graded cards, the card, slab, label and certificate details must match the supplied item. We may use certificate numbers, slab characteristics and photos to verify identity and return condition.
Cracks, chips, deep scratches, label damage, removed characteristics or swaps demonstrably arising after delivery may lead to diminished value or, where a different product is returned, refusal of reimbursement for that non-supplied item.
13. Accessories and supplies
Binders, sleeves, toploaders, card savers, deck boxes and comparable products must be returned complete. Use, missing parts or damage beyond necessary inspection may lead to diminished value.
14. Pre-orders
For consumers, the same statutory rights apply to pre-orders unless a specific statutory exception applies. A consumer may contact us before dispatch to cancel a pre-order.
For business customers, pre-orders are generally binding and non-cancellable unless we agree otherwise in writing.
If allocation, supplier shortage or cancellation means we cannot deliver, we may cancel the unavailable part and refund that part.
15. Incorrect, damaged or non-conforming delivery
A complaint about an incorrect, damaged or non-conforming product is separate from the voluntary or statutory withdrawal process. Contact info@card-frontier.com as soon as possible with the order number, a description and, where relevant, clear photos.
Opening packaging does not automatically remove statutory conformity rights. Damage or deterioration arising after delivery through incorrect use, careless handling or other circumstances attributable to the customer is not a defect for which we are responsible.
16. Investigation, identity and fraud prevention
In the event of damage, a swap, incomplete return, unusual claim or suspected fraud, we may carry out a reasonable investigation before finally processing the return. We may compare order details, product photos, serial numbers, certificate numbers, tracking, package weight, packaging characteristics and relevant communications.
We will not delay a refund beyond what the law permits. In cases of demonstrable fraud, substitution or return of a different product, we may refuse reimbursement to the extent permitted by law and take other appropriate measures.
17. Refund after withdrawal
After a valid full consumer withdrawal, we refund the payments that the law requires us to refund, including the cost of the cheapest standard outbound delivery option offered by us. Additional cost for a more expensive delivery option chosen by the customer does not have to be refunded.
We refund no later than the statutory deadline. For a goods purchase, we may wait until we have received the goods or until the consumer provides proof of return, whichever occurs first.
Refunds are generally made using the same payment method unless otherwise agreed.
18. Partial returns, bundles and promotions
For a partial return, only the amount relating to the returned part is refunded, less any lawfully established diminished value. Original outbound shipping costs are not automatically refunded for a partial withdrawal.
Where a discount, bundle price, free product or free shipping depended on a minimum order value or combination, we may recalculate the benefit if the return means the condition is no longer met, to the extent permitted by law. A free product linked to a returned item must also be returned or may be offset at the applicable value where permitted.
19. Uncollected or refused packages
Failure to collect or refusal of a package does not automatically count as a valid withdrawal statement. Always contact us clearly if you wish to withdraw.
Actual costs caused by incorrect details, failure to collect or refusal may be offset to the extent permitted by law, without affecting mandatory consumer rights.
20. Exceptions to the right of withdrawal
The right of withdrawal does not apply where a statutory exception is applicable, for example for certain products made to the customer's specifications or clearly personalised products. Where an exception applies, we state this before purchase where legally required.
Trading cards, sealed products, singles and graded cards are not automatically excluded from the right of withdrawal merely because of their product type.
21. No guarantee of market value, pulls or grading
We do not guarantee future market value, resale value, pull rates, specific hits, grading results or a future PSA/BGS/CGC score. Market movements after purchase are not a defect.
22. Model withdrawal form
You may copy the text below and send it to us by email. Use is not mandatory.
To: Card Frontier Collectibles VOF, Tappersweg 59, 2031 ET Haarlem, Netherlands, info@card-frontier.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Order number (if available):
Description of product(s):
Date:
Signature of consumer(s), only if this form is submitted on paper.
(*) Delete as appropriate.
23. Contact
Returns and withdrawal questions: info@card-frontier.com.