Last updated: August 21, 2026
This return policy applies to orders placed through card-frontier.com.
1. Company Details
This webshop is operated by Card Frontier Collectibles.
Company name: Card Frontier Collectibles
Legal form: Partnership
Chamber of Commerce (KVK) number: 42135848
VAT identification number: NL869881334B01
Registered address: Roordastraat 82, 2035 SH Haarlem, Netherlands
Email: info@card-frontier.com
Website: card-frontier.com
2. Statutory Right of Withdrawal
As a consumer, for online purchases, you generally have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period starts the day after you, or a third party designated by you who is not the carrier, has received the product.
For multiple products in one order that are delivered separately, the period starts the day after you have received the last product.
Business customers do not have a statutory right of withdrawal, unless explicitly confirmed in writing by Card Frontier Collectibles.
3. Withdrawal Button / Online Cancellation
You can exercise your right of withdrawal via the withdrawal button or online cancellation function on our website.
You can also withdraw by sending a clear statement via email to:
The use of a specific form is not mandatory. However, it must be clear that you wish to withdraw from the contract.
4. How to Report a Return or Withdrawal?
Within the withdrawal period, send a clear statement to info@card-frontier.com.
Please include:
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your name;
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your order number;
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the product or products you wish to return;
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your email address;
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the receipt date of the order;
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if applicable: the reason for return;
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in case of damage or incorrect delivery: clear photos of the product, packaging, and shipping box.
You may also use the model withdrawal form for this purpose, but it is not mandatory.
5. Returning Products
After your withdrawal notification, you must return the products within 14 days.
Return address:
Card Frontier Collectibles
Roordastraat 82
2035 SH Haarlem
Netherlands
You will have met the deadline if you send back the products before the 14-day period has expired.
Returns sent without clear order information may experience processing delays.
6. Return Costs
The direct costs of returning products when exercising the right of withdrawal are borne by the customer, unless we have indicated otherwise in advance or unless the product was delivered incorrectly, damaged, or defective due to our fault.
We recommend always packaging returns well, sending them with track & trace, and insuring them for higher value items.
The customer is responsible for careful return packaging. Damage resulting from insufficient return packaging may lead to a reduction in value.
The risk of the return shipment lies with the customer until the return has been received by Card Frontier Collectibles, to the extent permitted by law.
7. Condition of Returned Products
You may inspect and evaluate a product as you would in a physical store.
You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods, including opening, damaging, or otherwise treating the product.
Products must be returned, as far as reasonably possible, in their original condition, with original packaging, protective material, accessories, and included components.
8. Sealed Trading Card Products
For sealed trading card products, such as booster boxes, booster packs, cases, starter decks, tins, premium collections, and similar products, the original factory seal, shrinkwrap, box seal, and packaging are an essential part of their collector's value.
For a full refund, a sealed product must be returned unopened, undamaged, complete, and in its original condition.
For opened sealed products, the diminished value can be up to 100% if the product, due to opening, broken seal, damage, missing contents, or altered state, can no longer be sold as a sealed collector's item.
Opening sealed products to check the contents, pulls, hit rates, or value goes beyond what is necessary to assess the product as would be possible in a physical store.
Disappointment regarding pulls, contents, market value, hit rates, chase cards, manga cards, serial cards, autographs, parallels, or other random contents does not entitle the customer to additional compensation, discount, or free return outside of the statutory right of withdrawal.
9. Singles / Individual Cards
For single cards, the card must be returned in exactly the same condition as it was delivered.
Single cards must be returned safely in appropriate protection, such as a sleeve, toploader, card saver, team bag, cardboard protection, and sturdy outer packaging.
Damage due to insufficient return packaging, improper use, or careless handling may lead to a reduction in value.
Diminished value includes, but is not limited to:
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whitening;
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scratches;
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dents;
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bends;
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stains;
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fingerprints;
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moisture or water damage;
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odors;
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dirt;
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damaged corners;
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damaged edges;
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surface damage;
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sleeve damage or toploader damage that affects the card;
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any other deterioration compared to the original condition.
For singles, we may record product photos, videos, card features, card numbers, serial numbers, condition details, and packaging information to prevent mix-ups, fraud, or return abuse.
If the returned product does not match the delivered product, or is returned in worse condition, we may refuse or reduce the refund to the extent permitted by law.
10. Graded Cards
For graded cards, the card, slab, label, and certificate details must be returned in exactly the same condition as delivered.
Damage to the slab, cracks, scratches, chip damage, label damage, removed stickers, altered packaging, or mix-ups may lead to a reduction in value or refusal of a full refund to the extent permitted by law.
Card Frontier Collectibles may use serial numbers, certificate numbers, slab features, photos, and videos to verify that the correct graded card has been returned in the same condition.
11. Accessories, Binders, Sleeves, and Supplies
Accessories, binders, sleeves, toploaders, card savers, deck boxes, and similar supplies must be returned unused, complete, and in original condition for a full refund.
If the packaging has been opened, parts are missing, products have been used, or can no longer be sold as new, a reduction in value may be withheld.
12. Pre-orders
For consumers, the same statutory right of withdrawal applies to pre-orders.
You can cancel a pre-order before shipment by contacting us at info@card-frontier.com, unless a statutory exception or specific condition is clearly stated on the product page.
After delivery, you again have the statutory 14-day period to withdraw from the contract.
For business customers, pre-orders are binding and non-cancellable, unless otherwise agreed in writing.
If a pre-order cannot be delivered or can only be partially delivered due to cancellation, allocation, supplier shortage, delay, or other circumstances beyond our control, we may cancel the order in whole or in part. You will then receive a refund for the non-deliverable part.
13. Received Incorrect, Damaged, or Defective Product
Have you received an incorrect, damaged, or defective product? Please contact us as soon as possible via:
Please include:
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your order number;
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your name;
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a clear description of the problem;
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clear photos of the product;
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clear photos of the outer packaging;
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clear photos of the inner packaging;
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clear photos of the shipping label.
Do not use, open, sell, or alter the product before we have assessed the report.
If the problem falls under our responsibility, we will provide an appropriate solution, such as replacement, repair, partial refund, or full refund.
14. Investigation in Case of Damage, Loss, or Fraud
In case of damage, loss, incomplete delivery, or suspicion of fraud, Card Frontier Collectibles may initiate an investigation.
The customer must reasonably cooperate with this investigation and provide requested information, photos, or statements.
Without sufficient information or cooperation, processing may be delayed or limited.
In case of suspected return fraud, mix-ups, abuse, false claims, or chargeback abuse, we may refuse returns, suspend refunds, block accounts, and refuse further orders to the extent permitted by law.
15. Refund
If you lawfully withdraw from the entire order, we will refund all payments received from you, including the standard shipping costs for the outbound shipment.
Any additional costs for a more expensive shipping method than the cheapest standard delivery will not be refunded.
We will refund as soon as possible and no later than within 14 days after receiving your withdrawal notification.
We may withhold reimbursement until we have received the products or until you have demonstrated that you have returned the products, whichever occurs first.
Refunds will be made using the same payment method you used, unless you expressly agree to a different method.
Any diminished value may be set off against the amount to be refunded.
16. Partial Return
If you return only part of your order, we will only refund the amount of the returned products, less any diminished value.
Shipping costs for the outbound shipment will not be automatically refunded for a partial return, unless legally required otherwise or unless the problem was caused by us.
Discounts, bundle discounts, free shipping, or promotional conditions may be recalculated if, due to a partial return, the original conditions are no longer met.
17. Uncollected or Refused Packages
If a package is not collected, is refused, or is returned due to incorrect or incomplete address details, additional shipping costs, return costs, and reasonable administrative costs may be charged to the customer.
For consumers, the statutory right of withdrawal remains applicable, but costs incurred due to incorrect data, non-collection, or refusal may be set off to the extent permitted by law.
18. Exceptions to the Right of Withdrawal
The right of withdrawal may be legally excluded for certain products, for example, products specially made or personalized according to customer specifications.
If a statutory exception applies, this will be clearly stated with the product before purchase.
For trading cards, sealed products, singles, and collectibles, the statutory right of withdrawal generally applies to consumers, unless a statutory exception applies. However, a reduction in value may be withheld when the customer goes beyond what is necessary to assess the product.
19. No Guarantee on Value, Pulls, or Grading
Trading card products and collectibles can increase or decrease in value.
Card Frontier Collectibles does not guarantee:
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future market value;
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resale value;
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pull rates;
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specific hits;
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chase cards;
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manga cards;
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serial cards;
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autographs;
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parallels;
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grading results;
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PSA/BGS/CGC scores;
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value increase or return on investment.
Disappointment regarding content, market value, pulls, or grading results is not a defect and does not entitle the customer to compensation.
20. Questions
For questions about returns, please contact us via: